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Other Telephony Vendor Support

Other Telephony Vendors Supported

  • Avaya Aura Red (also called ACM or Avaya Communications Manager). Integration via TSAPI on AES and CCT via AACC
  • Avaya Aura Blue (also called CS1K). Integration via CCT
  • Avaya IP Office. Integration via CTI Link Pro (TAPI).
  • Cisco UCCX (Integration via Finesse, CAD, UCCXCTI)
  • Cisco UCCE (Integration via Finesse, CTIOS, or CTIServer)
  • Cisco CUCM (Integration via TAPI)
  • SwitchVOX (Premise or Cloud) (Integration via SwitchVOX API over HTTP)
  • Asterisk (Integration via AMI)
  • Vonage Business (Cloud) (Integration via Vonage API over HTTP)
  • InContact (Cloud) (Integration via InContact API over HTTP)
  • MiTel (Integration via Open Integration Gateway[OIG])
  • Skype Business 2015 (Integration via Skype Web SDK)
  • BroadSoft and BroadSoft based systems (Integration via Xtended Service Interface over HTTP)
  • Alcatel-Lucent OMNI Systems (Integration via TSAPI or TAPI. Requires Alcatel Premium TSAPI/TAPI server)
  • Interactive Intelligence (Integration via ICWS over HTTP)
  • TAPI compliant pbxs (AllWorx, some Mitel, many other pbxs) (Integration via TAPI)
  • Generic HTTP support. A PBX that can generate HTTP notifications for call events can be directly supported.

If you need support for a product that is not listed, please create a support ticket via this website or by sending an email to information@cdcsoftware.com. We continually assess customer needs to update our product road map. 

We will build a connectors for a customers at no cost provided the connector is for a 3rd party product that is available to other customers.  Please contact us if you do not see a product listed that you require.

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